Introduction
Taobao, China’s largest online shopping platform, offers a wide variety of products at competitive prices. As a result, it has become increasingly popular with international shoppers. However, one of the most common concerns for customers is tracking their orders to ensure they arrive safely and on time. This guide provides you with all the information you need to track your Taobao orders effectively.
What is Taobao?
Taobao is China’s biggest consumer-to-consumer (C2C) retail platform. It is a vast online marketplace where individuals and small businesses can sell products to consumers. Taobao offers a huge selection of goods, including clothing, electronics, home goods, and more.
Why is Tracking Your Taobao Order Important?
Tracking your Taobao order is essential for several reasons:
- Peace of Mind: Knowing the location of your package at all times gives you peace of mind.
- Delivery Updates: Real-time updates help you stay informed about the status of your delivery.
- Avoiding Lost Packages: Tracking can help you identify and resolve any issues that may arise during shipping, reducing the risk of lost packages.
- Planning Ahead: Knowing when your package is expected to arrive allows you to plan accordingly.
How to Find Your Taobao Tracking Number
Your tracking number is essential for monitoring your package’s progress. You can usually find it in the following places:
- Order Confirmation Email: Taobao sends a confirmation email that includes your tracking number after you place an order.
- Shipping Notification Email: You will receive a shipping notification email containing the tracking number once your order has been shipped.
- Taobao Account: Log in to your Taobao account, go to “My Orders,” and select the order you want to track. The tracking number will be listed there.
- Shipping Label or Receipt: Check the shipping label or receipt you received with your package. The tracking number is usually printed there.
- Contact Shipping Carrier: Contact the customer service of the shipping carrier with your order details. They can provide you with the tracking number.
Methods for Tracking Your Taobao Order
Using the Taobao Website or App
Taobao’s official website and mobile app provide tracking services for your orders2. Here’s how to use them:
- Log into Your Account: Open the Taobao website or app and log in to your account.
- Go to “My Orders”: Navigate to the “My Orders” section.
- Find Your Order: Select the order you want to track.
- View Tracking Information: You should find the tracking information and the latest status of your package here.
Using Third-Party Tracking Websites
Several third-party tracking websites can help you track your Taobao orders. These platforms often provide more detailed tracking information and support multiple carriers. Here are some popular options:
- 17TRACK: A comprehensive tracking platform that integrates with over 2,400 carriers, offering real-time updates and multi-language support.
- Ship24: A reliable platform for tracking orders from thousands of marketplaces, including Taobao.
- Ordertracker: An universal tracking website to track a parcel on a global level.
- AfterShip: This platform allows you to track your Taobao order status with a tracking number and get real-time notifications when your parcel delivery status is updated.
How to Use 17TRACK to Track Your Taobao Order
17TRACK is a popular choice for tracking Taobao packages due to its comprehensive integration and user-friendly interface. Here’s how to use it:
- Visit the 17TRACK Website: Go to the 17TRACK tracking page.
- Enter Your Tracking Number: Enter your tracking number in the search bar at the top of the homepage.
- Click the “Track” Button: Click the “Track” button to view the latest information on your shipment.
Benefits of Using 17TRACK
- Comprehensive Integration: Integrates with over 2,400 carriers.
- Real-time Updates: Provides precise and timely updates with high accuracy.
- Global Reach: Used by millions of users in over 220 countries.
- Multi-Language Support: Supports multiple languages.
- Batch Tracking: Allows you to track up to 40 packages simultaneously.
- 24/7 Support: Access customer support anytime.
Tracking Taobao Orders Without a Tracking Number
If you do not have a tracking number, you can still try to track your order using these methods:
- Contact Taobao Customer Service: Reach out to Taobao’s customer service with your order details, such as order number, email address, and shipping address. They can provide you with the tracking number.
- Check Your Taobao Account: Sometimes, the tracking number is updated in your order details in your Taobao account even if you did not receive an email notification.
- Use Order Reference Number: Some brands allow tracking with the order reference number instead of the tracking number. Check the Taobao website or contact their support for this option.
Understanding Taobao Tracking Information
The tracking information provided by Taobao and third-party services includes various status updates4. Here’s what some of the common terms mean:
- In Transit: Your package is on its way to its destination4.
- Out for Delivery: The package is with the delivery driver and will be delivered soon.
- Delivered: The package has been successfully delivered to the recipient.
- Customs Clearance: The package is being processed by customs authorities.
- Held in Customs: The package is being held by customs for further inspection or payment of duties.
- Undeliverable: The package could not be delivered due to an issue such as an incorrect address.
Tips for a Smooth Taobao Tracking Experience
- Save Your Tracking Number: Always save your tracking number as soon as you receive it.
- Check Regularly: Check the tracking information regularly for updates.
- Contact Customer Service: If you encounter any issues or delays, contact Taobao customer service or the shipping carrier for assistance.
- Be Patient: International shipping can take time, so be patient and allow for potential delays.
Conclusion
Tracking your Taobao orders is a straightforward process that can significantly enhance your online shopping experience. By using the methods and tips outlined in this guide, you can stay informed about your package’s progress and ensure a smooth delivery.
If you want to purchase on the Taobao, you can use looperbuy, a one-stop purchasing-logistics solution：https://looperbuy.com/
Frequently Asked Questions (FAQ)
How do I find my Taobao tracking number?
Check your order confirmation email, shipping notification email, or Taobao account. It may also be on the shipping label or receipt.
Can I track my Taobao order without a tracking number?
Try contacting Taobao customer service or checking your Taobao account for updates. Some brands may allow tracking with the order reference number.
What is the best third-party tracking website for Taobao orders?
17TRACK is a popular choice due to its comprehensive integration with numerous carriers and real-time updates.
What does “Customs Clearance” mean in the tracking information?
It means your package is being processed by customs authorities.
How long does it take for a Taobao order to be delivered internationally?
Delivery times vary depending on the destination and shipping method. Sea shipping can take about 3 weeks, while air shipping usually delivers within 1-2 weeks.
